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I. DATA NETWORK: INSTALLATION Install hardware, configure devices, and/or update parameters to address customer data and connectivity needs.
- Install hardware, configure devices, and/or update parameters to address customer data and connectivity needs.
- SERVICE REQUEST FORM REQUIRED: This service requires the submission of a Request for Services form. Completed form may be faxed to 974-5140 or mailed to SVC 4010.
- SERVICE COORDINATOR: IT Systems Support Helpdesk, helpdesk@admin.usf.edu is the initial contact point for this service.
- SERVICE LEVEL: Installation is generally completed within two weeks of receipt of any required hardware items. Jobs requiring the installation of cable and/or extensive hardware are scheduled on a per job basis.
II. DATA NETWORK: CONNECTIVITY Access to the USF Wide Area Network (WAN).
- SERVICE CHARGE: Charges depend upon the customer funding source and may include various hardware components and labor.
- SERVICE COORDINATOR: IT Systems Support Helpdesk (helpdesk@admin.usf.edu ) is the initial contact point for this service.
- SERVICE LEVEL: Initial response to connectivity problems provided within one hour. Many connectivity problems addressed completely within one hour
III. WORKSTATION: INSTALLATION, HARDWARE Install computing hardware in user areas to establish connectivity and access.
- SERVICE CHARGE: Labor billed at a rate of $50/hour (rounded to the nearest 15 minutes).
- SERVICE REQUEST FORM REQUIRED: This service requires the submission of a Request for Services form. Completed form may be faxed to 974-5140 or mailed to SVC 4010.
- SERVICE COORDINATOR: IT Systems Support Helpdesk (helpdesk@admin.usf.edu ) is the initial contact point for this service.
- SERVICE LEVEL: Initial contact with customer within two days of receipt of request. Completion determined by work requirements; generally completed within one week.
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