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USF Information Technologies takes pride in our customer service. We offer the following support products and services.
Unless otherwise specified, all support services can be requested online at: www.usf.edu/helpdesk Password/Login Issues for
- OASIS
- GEMS and GEMS Self Service
- FAST
- Email/Outlook (USF IT email customers only)
- Domain
- eUSF Administrative Portal
- Voicemail Box
Support and Escalation Services for:
- All Enterprise Business Systems (EBS) including GEMS, OASIS, FAST, eUSF, Data Warehouse
- Share Drives (shared disk storage) *
- Listserv (listserv.admin.usf.edu lists)
- Minor hardware configuration issues *
- Telecommunication issues (telephone, voicemail, and other svcs)
- Virus/Spyware Issues *
- Web Development Referrals
- TouchNet Payment Gateway
- Basic Microsoft Office Functional Support *
- Remote Desktop Access Support *
- Data Network Connectivity
- File Restorations *
- Desktop security patches
Other Services
* = USF IT SuperServer Customers Only
**= This service is a chargable item and requires a USF IT Service Order
Visit http://www.usf.edu/helpdesk to request services (other than service order items as specified.
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